ZIPKODE PRIVACY POLICY


ZipKode is an online shipping service provided by Polar Express International Limited. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:


  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • Cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us

What data do we collect?


ZipKode collects the following data:
  • Personal identification information (Name, email address, phone number, address etc.)
  • Details of parcels you ship from retailers to ZipKode.
  • Details of parcels you request ZipKode ship to you.
  • Information on how you use our website.

How do we collect your data?


You directly provide ZipKode with most of the data we collect. We collect data and process data when you:
  • Register online, record details of a product, or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
ZipKode may also receive your data indirectly from shipping companies that inform us of progress of your parcels, incoming to ZIpKode or outgoing to you.

How will we use your data?

ZipKode collects your data so that we can:
  • Process your instructions and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Understand how our customers use our website and services so that we may improve and optimise our offerings.
ZipKode will share elements of your data (in particular your name and address) with Shipping companies to allow them ship your parcels as per your requests.

When ZipKode processes your order, it may send your data to, and also use the resulting information from, credit reference agencies and government agencies to prevent fraudulent purchases and unauthorised activity.

How do we store your data?


ZipKode securely stores your data at our data centre in Germany. Elements of your data will be shared outside the EU to facilitate local transactions, including processing your parcels in our warehouses outside of the EU, and for all shipments involving non-EU shipping companies.

Marketing


ZipKode would like to send you information about products and services of ours that we think you might like.
You have the right at any time to stop ZipKode from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please update your account settings: https://zipkode.delivery/settings/account/.

What are your data protection rights?


ZipKode would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request ZipKode for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that ZipKode correct any information you believe is inaccurate. You also have the right to request ZipKode to complete the information you believe is incomplete.

The right to erasure – You have the right to request that ZipKode erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that ZipKode restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to ZipKode’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that ZipKode transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please contact us via our Support page: https://zipkode.delivery/support/requests.

Cookies


Cookies are small text files placed on your computer to collect standard Internet log information and visitor behavior information.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
While some cookies are Necessary for our website to function, others are optional. You can manage cookies for Preferences, Statistics and Marketing from our dedicated Cookies page: https://zipkode.delivery/cookies.

Privacy policies of other websites


The ZipKode website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy


ZipKode keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st November, 2022.

How to contact us


If you have any questions about ZipKode’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via our Support page: https://zipkode.delivery/support/requests.